TrunkFill Store Return & Refund Policy

Return Window

At TrunkFill Store, we want you to feel confident in every purchase. You may return eligible items within 30 days of the confirmed delivery date. To qualify for a refund, returned merchandise must be unused, unopened, and in its original resalable condition, with all original product tags (where applicable) still attached and all original packaging fully intact. If an item arrives damaged, defective, or materially different from its description, it remains eligible for return regardless of the 30-day window.

Items that cannot be returned:

• Merchandise explicitly designated as final sale at the time of checkout
• Personal care, hygiene, and intimate apparel products that have been opened or partially used
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gift cards, and physical gift cards
• Products damaged through customer misuse, improper storage, or failure to follow the handling instructions provided with the item
• Returns received after the 30-day window without prior written authorization from TrunkFill Store customer support

How to Initiate a Return

1. Send an email to our support team at [email protected] including your complete order number, the specific item(s) you intend to return, and a short explanation of the reason. If your return involves damage or a defect, please include clear photographs of the affected item(s) and their packaging with your initial message.
2. Our team will review your submission and, within one business day, provide you with a valid Return Merchandise Authorization (RMA) number together with return shipping instructions where applicable.
3. Carefully pack the item(s) to prevent damage during transit, and write the assigned RMA number clearly and legibly on the exterior of the shipping box. Please do not write on or otherwise alter the original product packaging.
4. Send the parcel to the return address specified in your RMA confirmation email, using a shipping method that provides tracking.

Packages sent without a valid, active RMA number may be declined upon arrival or may encounter substantial processing delays. TrunkFill Store cannot be held responsible for return shipments that are lost or stolen when no valid RMA has been issued.

Refund Processing

Once TrunkFill Store receives and inspects your returned item and approves the refund, the amount is credited back to your original payment method within 3–5 business days. When a damage or defect claim is approved based on photographs submitted upfront, the refund is issued within 1–2 business days of claim approval. Your financial institution may require an additional 5–10 business days to post the credited funds to your bank or card statement.

Original shipping charges are not refundable, except where the return results from an error on our part — for example, an incorrect item was sent or the product arrived damaged. All refunds are issued directly by TrunkFill Store to the original payment method used at checkout. Store credit will be provided only when the customer expressly requests it at the time of the return.

Damaged or Incorrect Items

Should your order arrive damaged, contain the wrong item(s), or differ from its description, please reach out to us within 7 days of delivery, providing clear photographs of the issue, your order number, and a description of the problem. We will promptly arrange a replacement of the correct item or issue a complete refund at no cost to you, and we will also cover all return shipping charges connected with sending back the affected item.

Return Shipping Costs

Unless the item is defective, was damaged in transit, or the issue stems from an error by TrunkFill Store, customers bear the cost of standard return shipping. For standard returns, a prepaid return shipping label is available, and $7.95 will be deducted from your total refund amount.

Where a return is caused by an error on the part of TrunkFill Store — including incorrect items, shipping damage, or products that arrive defective — we bear 100% of the return shipping costs, with no deduction from your refund.